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| What is HughesNet? |
| HughesNet is the high-speed Internet solution that’s available to every one in the contiguous US with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a very fast, always-on Internet connection—so you have instant access to the critical information you need. |
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| Is HUGHESNET a one-way or two-way system? |
| HughesNet is a two-way satellite system that allows you to send and receive information via satellite. So, there's no need for the expense of a second phone line. |
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| How fast are HughesNet services? |
FAST — a world apart from your dial-up connection! HughesNet offers five service plans to meet everyone requirement. The HughesNet Professional service plan provides download speeds up to 1.2 Mbps and upload speeds up to 200 Kbps. The HughesNet Home service plan delivers download speeds up to 1 Mbps and upload speeds up to 128 Kbps.
The HughesNet Elite Premium, Elite Plus and Elite service plan provides maximum download speeds of 5.0 Mbps,3 Mbps, and 2 Mbps respectively. With this super fast speed, you’ll download files in seconds, access email instantly, and share information easier and faster with customers, partners, suppliers etc.
Stated speeds are not guaranteed. Actual upload speed will likely be lower than speed indicated during peak hours. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet Fair Access Policy for more information. |
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| What connection speeds will I typically get with HughesNet? |
With the HughesNet Home service plan, you may enjoy download speeds up to 1 Mbps, with typical speeds of about 700 Kbps to 800 Kbps during peak times. Upload speeds, which are capable of reaching 128 Kbps, are typically 70-80 Kbps during peak hours.
With the HughesNet Professional plan, connect your home office to the Internet with maximum download speeds of up to 1.2 Mbps, with typical speeds about 800-1000 Kbps during peak times. Upload speeds, which are capable of reaching 200 Kbps, are typically 100-125Kbps during peak hours.
With the HughesNet Elite plan, you may enjoy maximum download speeds of 2 Mbps, with typical speeds of about 1.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically about 185 Kbps during peak hours.
With the HughesNet Elite Plus plan, connect your office to the Internet with maximum download speeds of 3.0 Mbps, with typical speeds about 2.2 – 2.4 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 185 - 200 Kbps during peak hours.
HughesNet Elite Premium plan, connect your Business with maximum download speeds of 5.0 Mbps, with typical speeds about 3.8 - 4.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 185 - 200 Kbps during peak hours. |
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| How fast are HughesNet Business services compared to other high-speed services? |
| HughesNet provides download speed performance similar to other broadband services. The user experience is excellent when downloading Web pages, emails, or large data files. At the same time, satellite "upload" speeds (for sending data) are more appropriate for general Internet use, such as browsing the Internet, email, online ordering, etc. and not appropriate for higher speed demands of Website hosting, as an example. |
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| Which HughesNet service is right for my business? |
HughesNet delivers a wide range of innovative and scalable network solutions to enterprises and small-to-medium businesses, and allows consumers and teleworkers everywhere to enjoy the excitement and convenience of high-speed Internet from home. For small home offices, HughesNet Professional service is generally recommended. For small businesses looking for connectivity at a commercial location for 5 to 10 concurrent users, HughesNet offers 3 service plans:
HughesNet Elite Plan
HughesNet Elite Plus Plan
HughesNet Elite Premium Plan
To determine if HughesNet (and satellite Internet service overall) is a good fit for your business, click here to request a consultation with one of our Satellite Internet Specialists or call toll free 1-800-961-3639. |
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| What is the difference between HughesNet business service plans and the consumer service plans? |
| SPEED! The HughesNet Elite, Elite Plus and Elite Premium Internet service plans provide larger transmission resources than the Home and Professional plans. As such, they provide a higher level of overall performance for a multi-user, small business environment. Some of the key differences include: commercial installation of a slightly larger antenna for faster upload and download speeds and higher reliability; the ability to download larger files more frequently; a greater number of open TCP sessions; additional static IP addresses. |
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| How can I/where can I purchase HughesNet for my business? |
| You can request online from this site or you can speak directly with our HughesNet sales representative at 1-800-961-3639. Click here to make your request online. |
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| What are my computer system requirements for HughesNet? |
| HughesNet works with virtually any computer and is simple to use. Connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, your computer should have the following minimum properties:
Windows 98SE or higher or Mac OS 10.1 or higher and Network capability (10/100 Ethernet pre-equipped) |
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| Is HughesNet compatible with my Mac? |
| Yes, HughesNet is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity is also required. |
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| Can I use HughesNet to run a small network? |
Yes, you can connect multiple computers and laptops to a single HughesNet Internet connection. Additional networking equipment, not included in your HughesNet system, may be required. HughesNet Elite Plan is optimized to accommodate up to 5 concurrent users, while HughesNet Elite Plus is optimized for up to 10 concurrent users. For network setup, support, and configuration contact your network hardware manufacturer and/or operating system software developer. Cosmosatellite and HughesNet are not responsible for network configuration or management.
Please understand that all computers running in this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy. |
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| What if my computer did not come with a Network Interface Card (NIC)? What can I do? |
Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC). If you are comfortable with opening your computer and installing hardware, most Ethernet NICs can be self-installed. Check with your computer manufacturer for more information on the right Ethernet NIC for your system. Make sure your NIC is configured for "auto-negotiate."
Also, if you have an available USB port on your computer, you can purchase a USB Ethernet adapter. This may be easier to install than a PCI card in your computer. For a laptop, you can purchase a standard PCMCIA card that provides an Ethernet connection, or you can purchase a USB Ethernet adapter as well. We recommend that you upgrade your computer to meet all of the requirements listed above to get the most out of your Internet experience. |
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| Can I use a PCMCIA card adapter for my laptop? |
| Yes. All you need to connect your computer to the HughesNet modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The HughesNet system includes an Ethernet cable to connect your computer to the HughesNet modem. |
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| Do I still need a dial-up modem and telephone line? |
| No. HughesNet delivers high-speed Internet access via satellite, so you have instant access to the Internet without dialing-in. You do not need a phone line or dial-up data modem to access the Internet when you use your HughesNet service. |
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| Why is there a requirement that the HughesNet system be professionally installed? |
| The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals. |
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| What is transmission latency? |
Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player “twitch” games or real-time equities trading) are not recommended with HughesNet.
Transmission Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. While this sub second delay is usually unnoticeable, but in case of time-sensitive applications (such as multi-player "twitch" games or real-time equities trading) it may impact significantly. Therefore, HughesNet doesn’t recommend following applications for use over HughesNet. |
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| Can I run a VPN over HughesNet? |
Yes, Running a Virtual Private Network (VPN) with the HughesNet service network is not an ideal configuration. Although it works, your speed will be affected significantly. If you choose to run VPN over HughesNet service network, your data speed reduced by as much as 50 to 75 percent. You can restore your connection to full speed by simply disabling your VPN client when your session is over. HughesNet Elite Plan and HughesNet Elite Plus service plans are best suited for VPN.
SSL-based VPN products have proven to work more efficiently over satellite than IPSEC-Based VPN products. For questions or recommendations on a VPN product that will work more effectively with your HughesNet system, please contact one of our Satellite Internet Specialists at 1-800-961-3639.
NOTE: HUGHESNET®Technical support does not provide any technical assistance regarding subscriber's issues associated with VPN connections. For questions about your VPN product, please contact the manufacturer's tech support. |
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| Why does the service slow down when used in conjunction with a VPN? |
| HughesNet uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the HughesNet network. The encrypted data cannot be processed by HughesNet's acceleration techniques, therefore resulting in slower performance. |
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| How much does it cost? |
HughesNet service plans for business begin as low as $119.99/month. Click here to get detailed pricing information for HughesNet Elite and Elite Plus Internet. |
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| When will HughesNet satellite Internet be available? |
| It’s available now! Submit your Order Information Request online at www.cosmosatellite.com/hughesnet or call 1-800-961-3639 and Get Yours! |
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| How big is the 2-WAY satellite dish? |
Diameter: 74cm (2.42ft)
Height: App. 40cm (1.3ft)
Weight: App. 75 lbs with the Trimast that goes on top of the roof.
App. App. 85 lbs with the pole mount that installed on the ground. |
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| What is the dimension and weight of IDU (Indoor Unit)? |
Dimensions (App.): 11.5”W x 1.5”H x 11”D
(29.1cm W x 4.7cm H x 27.94cm D)
Weight (App.): 4.8 lbs (2.18Kg) |
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| Is there a usage limit? |
| No, unlike many of the ISPs, HughesNet doesn't place limitations on time of usage. The system is always on. |
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| Can I do my own satellite dish installation? |
| No. A professional satellite dish installation by a HughesNet designated installer is required. HughesNet has a national network of installer partners. The installation of the dish must be very precise (especially with the 2-way), and therefore we do not offer the option of self-installs. If you are not a HughesNet designated installer and you perform your own installation or even a portion of the installation, you will void any applicable installation warranty and service warranty. |
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| Who do I contact regarding technical issues on the HughesNet Satellite Internet service? |
| You are welcome to contact our technical support team at 1-800-961-3639. |
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| Can I use the same dish for availing services of DirecTV & Cosmosatellite internet? |
| No. You cannot use the same dish for availing services of both DirecTV and Cosmosatellite internet from a common dish. |
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| What is 30 Day Satisfaction Guarantee? |
Hughes offers a 30-Day Satisfaction Guarantee. We want you to be happy with your HughesNet service. If you are not completely satisfied, you may cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable. If you are on the $0 Upfront Plan, you will incur a $400 equipment and installation fee.
The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of cancelling your service in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.
If you cancel after 30 days and are on the Upfront Payment option, there is a $400 service termination fee and you will get $200 refund for returned equipment. If you are Lease Payment option, there is $400 service termination fee. |
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