HUGHESŪ understands how important your Internet connection is to you. That's why we take great pride in delivering quality service you can count on. Hughes now offers you two ways to protect your Internet service: HughesNetT Express Repair and HughesNet Express Repair Plus. These services are designed to assure you that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs.
- HughesNet Express Repair Plans include*
» Live technical support (toll-free)
24 hours a day, 7 days a week
» In-home service / Onsite business service
While most problems are solved with a simple phone call, if it can't be fixed over the phone, a HughesNet certified technician will come to your location to restore your service for only $29.95.
Service includes:
- Diagnostic testing to determine the cause of the problem
- Power surge related repair
- Antenna realignments (using existing mounting configuration)
- Repair or replacement of malfunctioning equipment
- Cost of all parts required to restore service
» Fast response! Next business day/Second business day maintenance
Hughes offeres a nationwide network of certified technicians, so you can count on getting technical support when you need it - at home or at your office. Choose from the two plans below to get the fast response time you need!
| Express Repair Plans |
Express Repair - Home |
Express Repair - Business |
| Commitment |
12 months |
12 months |
| Monthly Price with Commitment (at time of purchase) |
$5.95/ month |
$12.95/ month |
| Monthly Price w/out Commitment (after activation) |
$6.50/ month |
$13.95/ month |
Express Repair and Express Repair Plus are available to all HughesNet subscribers. So choose a plan and relax knowing that your high-speed connection is ‘assured’ with HughesNet.
* See Terms and Conditions for details.
Service Assurance – Frequently Asked Questions:
What is the benefit of HughesNet Express Repair Plans?
Service Assurance is a protection plan option designed to assure you that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs. Under the Plan, you will receive 24-hour-a-day, 7-day-a-week technical support from Hughes, and if the problem is determined to be caused by the indoor unit (the satellite modem) or the outdoor unit (the satellite antenna/radio) and cannot be fixed over the phone, Hughes will send a qualified technician directly to your location on a priority status for only $29.95 Co-Pay.
Why HughesNet Express Repair service is required when I am covered under warranty?
HughesNet provide 24 hr X 7 day phone support to all of their customers, also onsite support if require. While most of the issues can be resolved on a simple phone call, some requires onsite visit. it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With an optional Express Repair, your service will restore with in two business days with Express Repair – Home, or the next business day with Express Repair – Business.
How will Express Repair Service Billed to me?
You will be billed the Plan monthly fee at the beginning of each billing cycle for the next month via the same method as your monthly HughesNet subscription payments. The monthly Plan fee will appear on your billing statement as a separate charge from your monthly HughesNet payments.
While enrolled in this Plan, in the event that an onsite service call is required, you will be billed a co-pay. The onsite service call co-pay will be billed via the same method as your monthly HughesNet subscription payments. For example, if you had elected to pay your monthly HughesNet subscription fee with a credit or debit card, Hughes will use that same card number to charge you for the co-pay. The co-pay will appear on your billing statement as a separate charge from your monthly HughesNet payments.
In addition, you may cancel this Plan at any time without penalty by contacting Hughes at 1-866-347-3292. You will be refunded any prorated portion of the monthly fee paid in advance for the current month.
How Likely a Technician resolve the issue?
HughesNet Certified Technician restores your service 99% of the time on first onsite visit.
Do Express Repair plan have a Vesting Period?
There is a 30-day vesting period. This means that if an onsite service call is required within the first 30-day period after you have enrolled in the Plan, your co-pay will be higher than the co-pay after the expiration of the vesting period. After the expiration of the vesting period, the amount of the co-pay will convert to the post-vesting amount. The onsite service call co-pay will be billed via the same method as your monthly HughesNet subscription payments. For example, if you had elected to pay your monthly HughesNet subscription fee with a credit or debit card, Hughes will use that same card number to charge you for the co-pay. The co-pay will appear on your billing statement as a separate charge from your monthly HughesNet payments.
What to do to Obtain Support?
Contact HughesNet technical service by calling 1-866-347-3292, available 24 hours a day/7 days a week.
Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen. For “Next Business Day” service coverage, if the call is received prior to 1 pm local time, your appointment can be scheduled as early as the next business day. If the call is received after 1 pm local time, the appointment can be scheduled as early as the second business day. For “Second Business Day” service coverage, if the call is received prior to 1 pm local time, your appointment can be scheduled as early as the second business day after your call. If the call is received after 1 pm local time, the appointment can be scheduled as early as the third business day after your call.
Onsite service is not available on the official days on which the following holidays are observed: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.
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